Quick service... helpful service department
Thank you, Grappone! - The car I was interested in was ready upon arrival. After a test drive I advised my product specialist I wanted to buy and she got right to work. What was really great about this whole experience was the stress-free discussions about the cost, my trade in and loan options. I was in and out in approximately two hours - the whole process was not what you see at any other dealership - it was a breath of fresh air! The unexpected free lift passes to Pats Peak was an added bonus that I didn't even expect but should get some good use as my kids will learn how to ski now - thank you!
Humbly grateful - John Fay was extremely patient with me. I visited 4 times with him specifically and gave me undivided attention each time. He catered his experience to get me the best deal due to the fact that I had a chapter 7 discharge. I really appreciate him greatly.
No pressure.. - No pressure. Friendly. Relaxing experience. Purchased at our pace. Overall experience was fantastic!! Knowledgeable about the vehicles we we're looking at.
I am not a big fan of buying cars. This being said, I had the best buying experience of my life here. Emma was wonderful and very tuned into our needs. I would come back here a million times over if I could.
Thanks Rob! - I was welcomed right away. Rob was honest and genuine. He helped us through the entire process and explained things in a way that was easy to understand. Despite the groans from his co-workers, I think that Rob's jokes were delightful. When looking at Kelly Blue Book, I also think that I was given a great price and am so happy to be in my new car! I also appreciated the phone call I received the next day to check-in on my new car.
Grappone blows the competition away. - It was honestly the best car buying experience I've ever had. Rob was professional, informative and most importantly did not pressure me at all. He knew every detail inside and out and I appreciated not spending 8 hours straight at the dealership trying to bargain a price. I ended up getting a brand new CX-5 instead of a used one because the price was still affordable and I was extremely happy with the overall experience. In fact, the whole staff was fantastic. Obviously, the CX-5 I purchased is totally bad ass! You officially stole me away from Werner. I never thought I would ever say that I actually had fun buying a new car, but that was absolutely the case! Thanks Grappone!