I had a truly exceptional buying experience with Grappone Mazda this week! I pre-shopped using the grappone.com website. The online tools were very helpful; I was able to get a firm quote on my trade in, upfront pricing for a new car and make an appointment to test drive a specific car before stepping foot on the lot. My last 2 cars have been Mazda and frankly, I am a huge fan. You just can't beat the value. So, with all that said nobody had to sell me on a Mazda and I was already happy with the tools when I walked in the door today, but it was my Product Specialist Brandyn who took the experience from good to GREAT. Brandyn was personable, attentive, quick and completely authentic. He listened and then found the perfect car for my needs. There was no pressure to buy, it was completely unlike any other car shopping experience I've had. Kudos to Grappone for switching up the game and making car buying fun again!
Grappone is a terrific dealership. From the moment you walk in it feels like the right place to buy a car. The prices are fixed, but they are very reasonable and my esperience is they are lower than what you can negotiate with other dealers. But more than just pricing, the people at Grappone are also wonderful to work with. I first contacted them through their website and email and Mel was very helpful and quick to respond, giving me all the info I needed. We then went in and met with Dave Rotondi who was terrific, friendly and very knowledgeable. The experience was relaxing and fun. We bought a Mazda from Grappone Mazda but I like how they also have Grappone Honda, Toyota, Ford, and Hyundai dealers to choose from too. I will be checking them out the next time I plan to buy a car. I highly recommend Grappone!
Quick service... helpful service department
Thank you, Grappone! - The car I was interested in was ready upon arrival. After a test drive I advised my product specialist I wanted to buy and she got right to work. What was really great about this whole experience was the stress-free discussions about the cost, my trade in and loan options. I was in and out in approximately two hours - the whole process was not what you see at any other dealership - it was a breath of fresh air! The unexpected free lift passes to Pats Peak was an added bonus that I didn't even expect but should get some good use as my kids will learn how to ski now - thank you!
Humbly grateful - John Fay was extremely patient with me. I visited 4 times with him specifically and gave me undivided attention each time. He catered his experience to get me the best deal due to the fact that I had a chapter 7 discharge. I really appreciate him greatly.
No pressure.. - No pressure. Friendly. Relaxing experience. Purchased at our pace. Overall experience was fantastic!! Knowledgeable about the vehicles we we're looking at.
I am not a big fan of buying cars. This being said, I had the best buying experience of my life here. Emma was wonderful and very tuned into our needs. I would come back here a million times over if I could.